Accessibility

CORA – PREMIER HOLDCO INC (“Premier”) is committed to providing services in a manner that respects the dignity, independence, integration, and equality of all individuals. We strive to offer equal opportunities for access to our services for people with disabilities. Premier is dedicated to meeting the expectations of all our customers, including those with disabilities. We encourage and welcome feedback regarding our services and our ability to meet customer expectations. All feedback will be reviewed and responded to within ten (10) business days. Feedback can be provided through the following methods:

By Email: [email protected]

By Mail or in Person: 8133 Warden Ave, Markham, ON, Canada, L6G1B3

Phone: 1-800-352-6647

Effective communication is a key component of our exceptional customer service. Information is typically shared in written, verbal, or visual formats. We offer flexible communication methods and will provide information in alternate formats or methods upon request. Please inform us of your needs, and we will assist accordingly.

For customers visiting our Markham, Ontario location in person, Premier allows the use of personal assistive devices. This includes, but is not limited to, wheelchairs, canes, walkers, white canes, magnifiers, oxygen tanks, electronic communication devices, service animals, and support workers. Customers are encouraged to inform a staff member of any special needs, and we will provide appropriate accommodations.

In the event of a disruption to access to our services, a notice will be posted online. Premier provides accessibility training to all employees, including those involved in developing customer service policies and processes. Training is provided upon commencement of employment and is reviewed annually or when policy changes occur.

In compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (O. Reg. 191/11, s. 4(1)), Premier has prepared an Integrated Accessibility Standards Policy and Multi-Year Plan. This document outlines the deliverables and activities planned over the next five years to prevent and remove barriers to accessibility. To request this document, please contact us.