Terms of Service

CORA – PREMIER HOLDCO INC (“Premier”) always strives to provide our services in a way that respects the dignity, independence, integration and equality of all people. We are committed to providing people with disabilities the same opportunities to access our services. Premier is committed to meet all our customer expectations while serving customers with disabilities. We encourage and welcome any feedback regarding our services and our ability to meet our customer expectations. All feedback will be reviewed and responded to within ten (10) business days. Feedback can be provided by written or verbal methods including the following:

By Email: [email protected]

By Mail or in Person: 8133 Warden Ave, Markham, ON, Canada, L6G1B3

Online: www.premiercs.com

Telephone: 1-800-352-6647

Communication is part of how we provide exceptional customer service. Information is usually shared in written, verbal or visual form. Our communication methods are flexible, and should you require alternate formats or methods, please let us know how we can assist.

Accessibility

For customers who visit the Markham, Ontario, Canada location in person, Premier allows people with disabilities to bring and use their assistive devices on site. This includes but not limited to Wheelchairs, Canes or Walkers, White canes, Magnifiers, Oxygen Tanks, Electronic Communication Devices, Service Animals and Support workers. Our customers are encouraged to advise a staff member of any special needs that we can assist with, and we will accommodate accordingly.

At any time, if access to Premier’s services are disrupted, a notice will be posted online. Premier will provide accessibility training to all staff including those who are involved in the development of customer service policies and processes. Training will be provided upon commencement of employment and reviewed annually and/or when policy changes are made.

In accordance with our organizational obligations under the Accessibility for Ontarians with Disabilities Act, Integrated Accessibility Standards Regulation (O Reg 191/11. S 4(1)), Gary Jonas Computing has an integrated accessibility standards policy which provides an overview of deliverables and activities that will be achieved over the next five years to prevent and remove barriers to accessibility.

SMS Terms of Service

These SMS Terms & Conditions (“Terms”) govern your participation in our SMS (short message service) program. By opting in to receive text messages from Premier, you agree to abide by these Terms. Please read them carefully before subscribing to our SMS program.

1. Eligibility

By opting in, you confirm that you are at least 18 years old or have the consent of a parent or guardian to participate in our SMS program.

2. Opt-In for SMS Notifications

By opting in, you consent to receive text messages (SMS/MMS) from Premier. You may opt in by providing your mobile number and confirming your consent through a designated opt-in process.

3. Message Content and Frequency

a) Mobile Number Validation: Newly added or modified numbers will be verified via a one-time password sent through a text message.

b) Forgot Password: When the "forgot password" feature is used, a one-time password may be sent through a text message.

c) Premier reserves the right to send SMS messages for the purpose of two-factor authentication (2FA) to facilitate secure access to contracts and portals associated with our services.

4. Opting Out

You can opt out of this service at any time by removing your mobile number under user preferences or by replying "STOP" to any received text message. You will receive a confirmation message once you have successfully opted out.

5. Changes to Terms

Premier may modify these Terms at any time. Any changes will be communicated to you on our website. Your continued participation in our SMS program after such modifications shall constitute your acceptance of the updated Terms.

6. Disclaimers

Premier is not responsible for any delays in message delivery, including but not limited to carrier delays or technical issues. Premier reserves the right to terminate or suspend our SMS program at any time without notice.

7. Message and Data Charges

Message and data rates may apply for both incoming and outgoing messages. For questions about your text or data plan, please contact your wireless provider.

8. Help and Support

For help or more information about Premier’s SMS program, reply "HELP" to any received text message or contact our customer support.

9. Limitation of Liability

To the fullest extent permitted by law, Premier shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our SMS service.

10. Data & Privacy Policy

For details on how Premier collects, uses, and protects your information, please refer to our standard privacy policy.

11. Contact Information

By Email: [email protected]

By Mail or in Person: 8133 Warden Ave, Markham, ON, Canada, L6G1B3

Online: www.premiercs.com

Telephone: 1-800-352-6647